Refund & Return policy - Aurina

At Aurina, we want you to love your purchase. If for any reason you are not completely satisfied, we’ve made returns, exchanges, and refunds as easy as possible.

🔄 1. Returns

  • Items can be returned within 7 days of delivery.

  • To be eligible for a return, products must be unused, unwashed, and in their original packaging with all tags attached.

  • Certain items (like personalized or sale items) may not be eligible for return. Please check product details before purchasing.

  • Please note: The 10% advance payment made to reserve your order is non-refundable. If you return the order, only the remaining payment will be refunded.

💰 2. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed back to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error.

🔄 3. Exchanges

  • If you received a defective or incorrect item, we are happy to offer an exchange for the same product or another available item.

  • Exchanges must be requested within 7 days of delivery.

  • Contact our customer support team for assistance — we will guide you step by step.

⏳ 4. Late or Missing Refunds

  • If you haven’t received your refund after the stated period:

    1. Check your bank account or card statement.

    2. Contact your payment provider — sometimes processing times vary.

    3. Still no refund? Contact us at aurinaofficial.pk@gmail.com and we’ll investigate promptly.

📝 5. How to Start a Return

  • Contact our customer support via email: aurinaofficial.pk@gmail.com.

  • Provide your order number, the item(s) you wish to return, and the reason for return.

  • Our team will provide you with instructions and return address to complete your return quickly.