Shipping policy - Aurina
At Aurina, we aim to make your shopping experience smooth, secure, and satisfying. Please review our shipping policy below to understand how we process and deliver your orders. 💌
🕒 1. Processing Time
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All orders are processed within 2–4 business days after payment confirmation.
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During high-demand periods or sales, processing times may extend slightly — but we always do our best to ship your order as quickly as possible.
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You’ll receive an email or SMS once your order has been packed and shipped.
📦 2. Shipping Time Frame
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Orders within Pakistan typically arrive within 3–7 business days after dispatch, depending on your location.
💰 3. Shipping Rates
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We offer standard delivery rates across Pakistan, which are calculated and displayed at checkout.
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Free shipping may be available on orders above a certain amount — check our homepage or banner for current offers.
🔍 4. Tracking Orders
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Once your order ships, you’ll receive a tracking number via email or SMS.
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You can use this tracking number on the courier’s website to track your parcel.
📭 5. Lost or Stolen Packages
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Once an order is marked “Delivered” by the courier, Aurina is not responsible for any lost or stolen items.
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If your package goes missing, please contact the courier directly. However, you can also reach out to us — we’ll do our best to assist you.
💬 6. Questions About Shipping
If you have any questions about your order or shipping details, please don’t hesitate to contact us at:
📧 aurinaofficial.pk@gmail.com
Our customer support team will be happy to assist you! 🤍